Packaging
Your parcel will be handled several times, moved on conveyors and stacked with other shipments. Pack it so it can withstand normal handling.
- Use a sturdy, good-condition outer box. Double-walled corrugated cardboard is best for heavier or fragile items.
- Leave at least 5 cm of cushioning (bubble wrap, foam or paper) between the contents and every side of the box.
- Wrap fragile items individually and make sure nothing moves when you shake the box.
- Seal all seams with strong packing tape using the H-taping method. Avoid string, paper tape and masking tape.
- Remove or cover old labels and barcodes when reusing a box.
- Liquids must be in leak-proof containers, sealed in a plastic bag, with absorbent material.
Labelling
- Attach the shipping label securely to the largest flat surface, not across seams or edges.
- Make sure the barcode is flat, clear and not covered by tape that causes glare.
- Include full sender and recipient details, including postcode and a contact phone number for the recipient where possible.
- For multi-piece shipments, label every piece and show the piece count (for example, 1 of 3).
- Place a copy of the recipient address inside the parcel in case the outer label is damaged.
Weight and dimensions
Weight and size limits depend on the service and the destination, and may also vary by branch and by the carriers used for particular legs of the journey. Confirm the limits for your shipment at booking.
Charges may be based on actual weight or volumetric (dimensional) weight, whichever is greater. Measure the longest point of each side, round up, and declare accurate figures. Shipments that exceed declared weights or dimensions may be delayed, re-charged or returned.
Heavy, oversized or palletised shipments should be booked as freight. Learn about freight and cargo.
International shipments
- Include a commercial invoice (for sales) or pro-forma invoice (for gifts, samples and other non-sale goods).
- Describe each item clearly and specifically. “Clothing” is too vague; “Women's cotton t-shirts” is better.
- Declare the true value and currency, and the country of origin of the goods.
- Add HS (tariff) codes where you know them, and any tax or importer registration numbers required.
See our customs guide for more detail.
Collection and drop-off
Have your parcels packed, labelled and ready at the agreed time. The courier will scan each parcel on collection, and that scan becomes the first handover event on your tracking page. If a parcel is not ready or doesn't meet these guidelines, the courier may be unable to take it.
High-value items
Talk to us before sending high-value goods. Liability limits apply under our Service Terms, and additional cover may or may not be available depending on the service and destination. Do not send cash, negotiable instruments or other items listed on our restricted and prohibited items page.
Getting help
If you are unsure whether your shipment is suitable, contact us before you ship. It is always quicker to check first.
This page is a general template provided for information. It is not legal advice, and Transvera Logistics should have it reviewed by qualified counsel for each jurisdiction it operates in. If anything here is unclear, please contact us.