Frequently asked questions

Every Transvera tracking number starts with TRV followed by 11 characters (letters and numbers), for example TRV 1234 5678 90X. The last character is a check character that helps catch typing mistakes. Spaces and dashes are optional when you search, and similar-looking characters such as O and 0 are treated the same.

Check that you've entered the full number, starting with TRV. New shipments can take a few minutes to appear after they are created. If it still can't be found, ask the sender to confirm the number or contact our support team.

It means our operations team hasn't yet set a delivery estimate for your shipment. We never generate dates automatically, because a guessed date can be misleading. An estimate will appear once it is set, and your timeline continues to update with every confirmed scan.

Our tracking shows confirmed facility scans, each with its location and local time. The route map shows the departure (A), the destination (B) and a plane at the approximate progress of your shipment based on its latest scan, not the live position of a vehicle. This keeps tracking accurate and protects the privacy of our couriers.

Each scan is shown in the local time of the place where it happened, with the time zone abbreviation. A parcel leaving Sydney and arriving in London will show Australian times for the first scans and UK times for the later ones.

“Source: Transvera scan” means our staff recorded the event. A carrier name with “(carrier integration)” means the update came from a partner carrier through a configured integration.

For privacy, full shipment history may require the destination postcode. Enter it in the optional postcode field on the tracking page to see every event.

The courier records a delivery attempt with a short note explaining why it couldn't be completed. Depending on the service and location, another attempt may be scheduled or the parcel may be held for collection. Your tracking page shows the next step.

If your tracking shows “Available for Collection”, bring photo ID and your tracking number to the collection point shown on the tracking page. Collection periods are limited, so collect as soon as you can.

Collections and scheduled pickups are available where the local branch has courier capacity. Contact us with your address and we'll confirm what's possible.

Possibly. Duties, VAT, GST or other taxes depend on the goods, their value, origin and destination, and the rules of the destination country. Charges may be payable by the recipient before release. Our customs guide explains the basics.

Customs authorities may inspect shipments or request more information, such as a clearer description of goods, an invoice or payment of duties. Respond quickly to any request to avoid further delay. Customs timing is outside our control.

Some items are prohibited and others are restricted, such as dangerous goods and many lithium batteries. Check our list before you ship.

Public tracking shows only shipment milestones, cities and countries, and, after delivery, the recipient's initials. It never shows full names, street addresses, phone numbers or email addresses.

Send us a privacy request through the contact form and choose “Privacy or data request”. We'll verify your identity and respond within the time required by applicable law.

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